Refund policy

Returns

 

Returns are accepted only at Seller’s sole discretion and are not encouraged for concern of the animal.

  • Buyer has three (3) calendar days from the date of delivery to request a return. 
    Buyer is responsible for all return shipping logistics and costs.
  • Seller assumes no liability for the Animal during return transit.


Refund Terms

Eligibility for Refunds

Refunds will only be considered under the following conditions:

  • A valid Dead-On-Arrival (DOA) claim under Section 5;
  • A return approved at Seller’s sole discretion under Section 6; or 
  • A cancellation processed in accordance with Section 8.

 

Non-Refundable Deposits

All deposits made under Holds (Terms of Service Section 3) or Payment Plans (Terms of Service Section 4) are strictly non-refundable under any circumstances. Buyer expressly acknowledges and agrees that deposits represent liquidated damages for the time, effort, and opportunity cost incurred by Seller.

Refund Processing on Returns

If Seller approves a return:

  • The returned Animal must be received by Seller;
  • A licensed exotic veterinarian will inspect the Animal; and 
  • The Animal must be confirmed to be in the same health condition as at the time of shipment.

Refund Deductions

  • Any veterinary examination costs will be deducted from the refundable amount.
  • If treatment is required, such costs will also be deducted. 
  • If neglect, abuse, or health discrepancies are observed, Seller may deny the refund entirely and refuse future sales to Buyer.

Refund Timeline

If a refund is approved, the refundable balance (after all deductions and subject to Term of Service Section 7.2) will be processed within one (1) to three (3) business days, depending on the original payment method.

Cancellations & Deposit Enforcement

Refunds in connection with Buyer cancellations are subject to Term of Service Section 8. Deposits or partial payments retained by Seller under cancellation or default provisions are not eligible for refund and override any contrary term herein.


Cancellation & Buyer Default

Cancellations by Buyer  

If Buyer cancels a sale prior to shipment after payment has been made, the following shall apply:

  • Any deposit made toward the purchase price — whether under a Hold or Payment Plan — is strictly non-refundable and will be retained by Seller.
  • For purchases paid in full, a fifty percent (50%) cancellation fee will be withheld from the purchase price.
  • Shipping costs already incurred by Seller (including preparation and materials) shall not be refunded.
  • Any remaining refundable balance (after deductions in Terms of Service 8.1.1 through 8.1.3) will be returned to Buyer within five (5) business days.

 

Default by Buyer

If Buyer fails to remit payment as required under the terms of this Policy (including Holds or Payment Plans), Buyer shall be considered in default. Upon default:

  • Seller shall retain any deposit or partial payments made as liquidated damages.
  • The Animal will be relisted for sale.
  • Buyer forfeits any right, title, or claim to the Animal.